Harini Gokul - Head of Customer Success @AWS - Use Credibility, Talent and Customers to Build Growth
The Growth Hub Podcast
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What's Your Role in Customer Success?
I think it's important you just the customers there. They know their problem. Start there, you will be able to achieve everything and more that you want to. I would generally say, if one person tries to do everything on behalf of a customer, you're likely going to fail. But if one person can be the orchest conductor in an orchestra, right? Think about it that way,. Do you actually have some kind of tools and frameworks that you use to get that kind of holistic view of your customers, or customers customers? Yes. Aa, multiple different things. There's many tools in a tool ken. Use ones that feel real and natural to you and the stage
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