3min chapter

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The Factory of the Future with Chris Power

a16z Podcast

CHAPTER

Is There a Difference Between a Software Engineer and a Customer Service Team?

Stripe is trying to bring all of the different cultures together. There are many challenges, but it's probably the most important thing that we can be doing to maintain that culture at scale as we rapidly grow up. Making sure our internal team is the customer of what we're building and if they have a one hour of downtime,. And also their happiness as a user is like a really serious problem.

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