Experience versus expertise
Embracing Differences
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Reduce Errors, Reduce Mistakes
"There's a way, there's a diagramer. I having one of my books on on an insight, which is abot improving performance," he says. "The down arrow is what you want to reduce, which is mistakes." He adds: 'You don't want to come home from work and have your family say, we've have a good day'
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