I love meeting people like Roger because you hear how other people articulate in a more studied way the things that have come intuitively to you. I think anytime you're trying to elevate some thing within an industry, making sure that you're learning from people from different disciplines ensures that you're bringing a fresh point of view to your discipline. The idea of strategic planning was so amazing to me because when I looked around our team, we had 150 amazingly smart people. It would always yield better results than relying on just that of one or two. Many of the ideas that came from the most unlikely people ended up being the ones that made us who we ended up becoming.
Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.