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Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter!
Click here to watch the interview on YouTube.
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- Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days.
- Discover how creating detailed success plans and asking the right questions can ensure customer renewals.
- Find out how using a simple Salesforce field can provide deep insights into customer sentiment and drive proactive strategies.
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Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
๐ You may connect with Dillon via LinkedIn: https://www.linkedin.com/in/dillonryoung/
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๐ Read: Customer Retention During a Slow Economy
โฌ Download: Level Up Your CS Strategy
#CustomerSuccess #RetentionRate #BusinessGrowth #SuccessMetrics
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