What happens when customers meet chatbots? Discussing our latest research on AI in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Concerns of AI Chatbots
End users are familiar with the limitations of traditional bots. They're less familiar with the intended role of an AI powered bot. There's a fear that, OK, well, what if the AI bot doesn't let me do that? What if it doesn't allow me to speak to a human? So that's something that came up a lot.
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