Do You Like Your Customers?

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A lot of companies don't like the users, right? Any examples? Well, to speak from personal experience, Comcast, who dislikes their users so much, I think they renamed to Xfinity. So that's one example. Are there others you think about? Um, look, there's other stuff like that, like phone companies. But let's talk about another one we've used more often. Let's talk about Facebook.

In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal connections with users. In contrast, they discuss the traps early-stage founders make by trying to emulate big tech. If you want to build a business that customers love and that thrives in the long run, this advice on why caring deeply about your customers is key.
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