What's the Outcome of the Gap Analysis?

The deliverable is kind of muddy as welk, so it's kind of shifted overtime. So we'll interview, i will inter seven customers, and then i also interview one person from inside the company and ask them the same questions. And the there's a gap analysis. I think i've tried to like force fit this into a productied approach, which isn't necessarily the i don't think that's the right way to do this. Not t on at the stage.