The Pain of Payment

You’re likely familiar with accounting, so perhaps you can gather that mental accounting is essentially about how we account for things in our mind. But, you may not realize that it isn’t just mental math. This is about how we tend to create separate accounts for things in our minds that feel concrete, but often aren’t. When I give examples in this episode today, which originally aired in the summer of 2019, you are going to find yourself saying, “Well, obviously that is how it works!” And then when you realize it doesn’t have to be that way…it's kind of mind-blowing, but in a good way. 

Mental accounting is great in a lot of ways. It helps us to save money and prioritize things that we might have a harder time with if everything was all lumped together. But it doesn’t mean it is the ONLY way or even the right way. It might just be the best way our brains are doing it right now, and it is always a good thing when you can know the rules your brain is using to make its decisions as well as that of your employees, peers, customers, and more. 

So, why are we talking about mental accounting today? It’s because this Friday I am joined by Dr. Merle van den Akker, an expert on psychology and personal finances who runs the Money on the Mind blog. When she is here on Friday we discuss how the stress of money (fear of losing a job, concern about inflation, and the like) can impact employees. And, we of course take it a step further to unpack what businesses should know about these topics to better support their employees and why, even if a company thinks this doesn’t have anything to do with them…it absolutely does. This kind of stress has a lot of economic impact on an organization, and it doesn’t have to be difficult to support employees and achieve that win-win. We specifically talk about mental accounting in the episode, making it the perfect time to refresh it and get you set up for success for Friday!

• [01:21] Our brains make rules all the time. Sometimes they are really valuable — mental accounting is a great thing in a lot of ways. Sometimes, they aren’t necessarily serving us well.
• [03:21] The concept of mental accounting was introduced by Nobel Prize winner Richard Thaler and is based on a human’s illogical approach to value in relative terms instead of looking at it as an absolute. 
• [06:00] Three examples of how mental accounting can impact the decisions we make. This concept is very ingrained in our brains. 
• [08:22] Money is commonly labeled as either: expenses, wealth, and income. 
• [10:48] Much like regular accounting in mental accounting, individuals will book and post any occurring or planned transactions to the mental account. However, small items may not be booked in the same way as a big item would be. As long as it is below a certain amount it doesn’t have to hit the mental account. 
• [12:38] We often don’t look at dollar bills and change the same. 
• [15:31] Similar to the process of rounding up change at the grocery store, adding a small amount to an already large payment doesn’t feel the same as having that payment on its own. This is because of decoupling. 
• [17:07] Vacations are enjoyed more when they are prepaid because it feels free. 
• [19:06] There are times when prepayment is necessary and beneficial for the overall enjoyment of an experience. 
• [22:34] When prepayment comes into play the impact of the payment gets completely wiped off the mental accounting sheet so its impact on the sheet becomes zero. 
• [25:11] Instead, internalize how the brain is wired to make its decisions around mental accounting. 
• [27:49] When it comes to wealth in these sorts of categories people are very influenced by paper gains and losses. 
• [29:26] Where you keep the money mentally or physically matters, but it also matters how you came across the money in question. 
• [30:53] The way you receive the dividend impacts your willingness to spend it. 
• [32:17] While it is easier to give cash than gifts, in many cases when the gift given is something someone really likes or enjoys it can have a greater value than giving cash. 
• [34:08] While losses should be lumped together, gains should be separated out to really feel their value. Don’t wrap all the Christmas presents in one box. 
• [35:14] Mental accounting affects more than just money. 
• [37:52] Context is important in the way people react. 
• [39:54] Talking on the phone is more enjoyable when you aren’t worried about how much it is going to cost you. 
• [41:57] If you struggle with work-life balance and want to make more time for yourself, your family, or date night, consider how the mental accounts for money were set up. 
• [43:47] Try to take a step back and have perspective on what’s a waste of time and how you could better allocate your mental time account. 
• [44:25] Melina’s closing thoughts

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Check out Melina’s award-winning books.

Get the Books Mentioned on (or related to) this Episode:

• Nudge, by Richard Thaler and Cass Sunstein
• What Your Customer Wants and Can't Tell You, by Melina Palmer
• Scarcity, by Sendhil Mullainathan and Eldar Shafir 
• Subtract, by Leidy Klotz
• The Power of Scarcity, by Mindy Weinstein

Top Recommended Next Episode: Pain of Paying (240)

Already Heard That One? Try These: 

• Costco (ep 47)
• Apple Card (ep 42)
• Overview of Personal Biases (ep 45)
• The Overwhelmed Brain and Its Impact on Decision Making (ep 32)
• Celebrating the First Year of the Podcast (ep 55)
• Overview of Personal Biases (ep 45)
• Framing (ep 16)
• Loss Aversion (ep 9)
• Time Discounting (ep 51)
• Booms and Busts (ep 30)
• What is Value? (ep 8)
• The Truth About Pricing (ep 5)

Other Important Links: 

• Brainy Bites - Melina’s LinkedIn Newsletter 
• The Pain of Paying
• The Red and the Black: Mental Accounting of Savings and Debt
• The Pain of Paying
• Tightwads and Spendthrifts: An Interdisciplinary Review
• Always Leave Home Without It: A Further Investigation of the Credit-Card Effect on Willingness to Pay
• Invest now, drink later, spend never: On the mental accounting of delayed consumption
• Mental Accounting Matters
• Mental Accounting and Consumer Choice