Avoiding Miscommunication in a Digital World
HBR IdeaCast
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Can You Hear Me? How to Connect With People in a Virtual World
Nick Morgan: I think almost certainly humans will figure out workarounds like that. My fear is that if you get used to, for example, sitting around in a room and not addressing people face to face, but rather texting them then what we're going to get is a generation or a workforce full of people who are uncomfortable communicating face to face and incompetent communicating virtually. That's the nightmare scenario. And that's why one of the reasons why I wrote the book is just to say, come on, we've got to do better.
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