How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How Do You Define Ampathy?
The key word here in the title is ampathy. And like, how do you define it? Is it a learnable skill? It's something that you can also learn at any time in your life. The whole point is o sort of build the map of their head and what are all the different constraints and incentives and challenges that theyre facing.
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