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Episode 211: The Power of Team Topologies with Matthew Skelton

Product Thinking

CHAPTER

Enhancing Banking Operations Through Software and Metrics

This chapter explores the strategic objectives of a banking company's wholesale B2B operations, emphasizing the role of software in improving customer onboarding and engagement. It highlights the significance of metrics, particularly the North Star metric, in developing features that streamline the account creation process and enhance customer satisfaction and retention.

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