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What Can I Do to Prevent This From Happening Again?
I make every single one of my practitioners spend at least an hour at the first visit. My initial intake is 90 minutes because I just talk so much. We've had so many companies come to us and be like, oh, we want to bump up your Instagram or do this to your web search optimization. So a big, big part of what we do as part of our intervention is educating the clients.