How to Measure the Intangible

We're not supporting people who are hard of hearing or deaf, and in this one area. That is a demographic lens on a thinking style. But what we can also do is, what we'll find a gap that we're really interested in right now. What extra things do we need to add in with this extra lens? So we've got a tiny sand box, and we've got this information in the sand box,. We can also put other inform in the sandbox, pull other toys into the sand box., he says.