Seek First to Understand

The early greeks had a magnificent philosophy, which is embodied in three sequentially arranged words, athos, pathos and logos. Athos is your personal credibility, the faith people have in your integrity and competency. Pathos is the empathic side. It means that you are in alignment with the emotional thrust of another person's communication logoes. Seek first to understand, then to be understood. Even if, and especially when the other person is not coming from the paradime.