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Ep.77 What does good look like?
The Safety of Work
Using Soft Intelligence to Improve Safety
High reliability organizations seek standards of practice through this cand oli collective social influence or expectation that gets followed. Using soft intelligence such as patience feedback and staff ground knowledge to learn and improve safety is a big one. So they're talking here about explicitly using that feedback, not as a public relations issue, but as a source of data to identify problems.
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