Evolving Company Values: From Cultural Reset to Dynamic Norms

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This chapter explores the transformation of Uber's corporate values, focusing on the speaker's journey to redefine the company's culture through employee feedback. It contrasts initial uninspiring norms with a more dynamic set of values that better capture the essence of the organization's ambition and create meaningful interactions between riders and drivers.

Dara Khosrowshahi runs one of the most complicated businesses in the world, Uber. Since taking over in 2017 Dara has led the company to profitability against all odds. In this episode, we touch on a number of things including Uber’s position on the future of Autonomous Vehicles (AVs), the challenges that were overcome in making Uber profitable, and some of the operating principles that have stuck with Dara since his days at Expedia.

(00:00) Intro

(01:49) Uber's Economic Resilience and Consumer Trends

(04:40) The Future of Autonomous Vehicles

(14:27) Strategic Decisions and the Advanced Technologies Group

(31:01) Uber's Expansion and Competitive Landscape

(38:01) Living in the Suburbs: Practical Insights

(39:23) Cultural Reset at Uber: A Necessity

(42:39) Operational Efficiency: Lessons from Uber

(46:56) Global Adaptations: Uber's Local Innovations

(48:58) Leadership and Mentorship: Personal Reflections

(51:32) Career Path: From Finance to CEO

(01:00:14) The Importance of Constructive Conflict

(01:04:47) Long-term Strategy and Board Governance

(01:07:07) The Impact of Uber: A Global Perspective

(01:08:54) Conclusion and Farewell

Executive Producer: Rashad Assir

Producer: Leah Clapper

Mixing and editing: Justin Hrabovsky

Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

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About the Show

Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, and Netflix. In each episode, Logan goes behind the scenes with world-class entrepreneurs and investors. If you're interested in the real inside baseball of tech, entrepreneurship, and start-up investing, tune in every Friday for new episodes.