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16. Holding people accountable (and making them love you for it)

The ONE Thing

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How to Connect Isolated Instances and Call It a Pattern

Step one is simply to let them know that you are watching. Step two is connecting isolated instances and calling it a pattern. This actually just happened recently with someone on my team where there was an isolated incidentWhere I noticed something about them and I brought them to their attention. And they said, nope. We talked XYZ. But it's happened several times since then. The invitation is connecting a few observations and saying, hey, this looks like a pattern.

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