How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Persistence Silo Problem in Customer Experience
Can you even survey the economic decision maker, typically an overworked executive? It may not be that you should. There are often better methods. Change makers use very deliberate change management. They start with understanding what does my audience care about and then communicate customer experience in a way that helps them accomplish their goals.
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