We try to place incident io consciously towards the linear end of the spectrum at the moment. We're unlikely to say incidents shouldn't have leads or that they shouldn't have actions, or any of these sorts of things. And we're trying to build the core of the product as a very principled, opinionated piece of software with the right kind of extension points that you can hook in. It means it's very much like a, think of it much like a programme that you'd build, right? You build your cor abstractions and then when you want to have end consumers, you give them a much smaller, more focused API surface. I really like that.
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Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.
It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.
They get it, we get it, and now you can get it too.
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