The Importance of Treating People Like They're on the High Horse

When someone walks in your restaurant, can you tell who is a big shot and who's not a big shot? Yes and no. I would say most of the time up until now, no, not really too much. Now I'm in the business of people more so than food or drink. There's a certain air that you can smell of the real people. But then again, you get surprised.

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