18min chapter

AWS Podcast cover image

#685: [Beyond the API] Colm MacCárthaigh

AWS Podcast

CHAPTER

Cultivating Creativity and Operational Excellence

This chapter explores the intersection of creativity and structured operational meetings, illustrating how inspiration can thrive in solitude away from technology. The discussion highlights the evolution of operational metrics meetings at AWS, focusing on fostering a culture of psychological safety and continuous improvement. Additionally, the importance of leadership during operational crises is emphasized, showcasing the effectiveness of the Call Leader Program in maintaining calm and ensuring swift resolutions.

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