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Leading Change: Deirdre Cerminaro and Bryan Walker

Creative Confidence Podcast

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The Importance of Listening to Your Skeptics

A large NGO was working to bring human centered design into their organization. They were told by a key contact that it wouldn't work, and they tried to convince them otherwise. But the skeptical person turned out to be an advocate for the project. "Sometimes you don't want to jump to conclusions or create false narratives around," she says.

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