i had been in the retail business for about 20 plus years when i started buill debear, most recently as president of pela shoe sorce. I thought that retailing had a lot of opportunity to engage children in their imagin and we weren't doing it like we all talked about. And so one day i was out with my best friend katy, who was ten years old at the time. She just declared that, these are so easy, we could make them. They didn't want to sell to me. They thought i was crazy. But i heard something different. My brain went into this woolly wanka mode, and i saw exactly what i wanted to create in
Stuff it, fluff it, stitch it, dress it: Build-a-Bear Founder and former CEO Maxine Clark built a retail-entertainment empire by letting people make their own furry friends. Two hundred million of them. What's the secret to her success? Listen as she tells EconTalk's Russ Roberts how she developed a customer-focused culture, why she sought to join (and not beat) her competition, and about some of the (seriously) strange things people have stuffed into their bears.