EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
Customs Success
The customs is responsible for increasing revenue, and how are you measuring that as a whols? I'm assuming that would be, if a companyis on a monthly subscription, let's say call it a illistation of ten k, if somehow they increase to 11 k, that one k would be like a counterles part of that net new revenue with that pet or its including salesas new customers. All of those get rolled up into the total from the base line. But we are getting better a measuring what is the contraction and turn both in plan and seats, versus what is net new.
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