Handling Customer Support and Providing Self-Service

Ajay Goel (@PartTimeSnob) loves to code. He also loves to grow profitable Internet businesses. In 2003, Ajay transitioned from making websites for clients to building his own email marketing application, Jangomail, which he eventually grew to over $5M in annual revenue and sold to a private equity firm. He then retired to a life of luxury, conversation, and relaxation, and lived happily ever after… or did he? In this episode, we dive into the pitfalls of bootstrapping vs fundraising, the strategic decisions that differentiate big wins from HUGE wins, and why Ajay felt the need to come back for round two with his new business GMass.

Transcript, speaker information, and more: https://www.indiehackers.com/podcast/081-ajay-goel-of-gmass