Naturalistic Decision Making  cover image

Episode #1: Interview with NDM Pioneer Gary Klein

Naturalistic Decision Making

CHAPTER

Two Mistakes in the Critical Incident Technique

In the early days of your career, you made some terrible mistakes. You stayed in fire stations and went out with them on runs but there aren't many fires today. Your theory that firefighters don't compare options was also a mistake. But even thoughyour theory was wrong, we were collecting data to try to confirm a flawed theory.

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