You Know, I'm a Computer Programmer, I Like to Be a Software Engineer

"Nothing is ever as easy as it looks," he says. "When you're in a leadership position and you make a little adjustment to how something's going to be done, that can take five times longer than the amount of time it looks like." He adds: "I call this thing the whip because it just moves a little bit at one end and it cracks everybody at the end"