BDTP. Product-led Growth with Todd Olson
UI Breakfast: UI/UX Design and Product Strategy
How to Handover a Sales Team and Customer Success Team
At what time does the handover happen between your sales team and the customer success team? Depends on the size and scale of the customer for a very large customer, let's say, an enterprise customer. We're bringing in customer success before we close the deal to educate the enterprise customer on what the experience is going to look like post-sale. And when we are doing a more sales oriented approach, our experience as the more humans interact with the company, the more likely they are to close. In a more transactional sale, small sale, usually it's post sale, we'll get a connection. I mean, we do have a scale team and it is a pretty heavy self
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