Introduction

Living Rent-Free in our Brains

• The drop culture and the hype culture have created a much shorter attention span.
• “We trample over each other to get the goods we want.” -Phillip
• Guided commerce has an emotional and personal impact when you do it in person, in such a way that it never lands the same when you’re doing it from a questionnaire.
• “Those sorts of sensory moments in commerce are often overlooked, but those are the things that actually make customer experience.” -Phillip
• “Ee-commerce is democratized access to at least the understanding of what's available and to browse and to shop unfettered.” -Phillip

Associated Links:

• Episode 225: Jingle All the Way
• Insiders #009: Shop Like It’s Your Job
• Phillip’s TikTok
• Subscribe to Insiders
• Listen to our other episodes of Future Commerce
• Listen to our newest podcast, Infinite Shelf

Have any questions or comments about the show? Let us know on Futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!