Smart Care’s Tenets of Scalable Service Success
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The Importance of Listening
"I have to watch it because that's a little bit of my blind spot," he says. "Sometimes if you're the leader that asks a lot of questions, it can intimidate people in a room" He does playbacks for himself: Here's what you said and here's what I heard. If they disagree, it's good. Because then I can get to what they're really trying to say."
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