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3min chapter
Work Friction: Less is More
The CX Leader Podcast | A resource for customer experience leaders
Empowering Employees Through Simplification
This chapter explores the importance of equipping customer-facing employees with the necessary tools and streamlined processes to enhance their decision-making capabilities. It advocates for a simplified approach to empowerment that leverages data to reduce complexities and improve workflow efficiency.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode