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A modern bank infrastructure

Ship It! Cloud, SRE, Platform Engineering

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RCA Root Cause Analysis, Action Items

At the moment, there were no, we didn't have a proposal for incident management. Now we do, mainly motivated by that issue. We proposed every Monday with everybody that was on call. So each person that was oncall in the rotation gets together and goes through a document that each person has to write on what things happened during that timeline. What were the issues? And then we have an entire section with the form of a spreadsheet on the action items that we committed to doing for each thing that happened. It's not that people are or less or anything, it's just that accountability allows you to make sure that you're working on those things."

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