
How to Treat Employees Like Customers
HR Leaders
00:00
Rethinking Employee Motivation
This chapter challenges the traditional view of employee motivation, arguing that factors beyond monetary compensation, such as intrinsic motivation and well-being, play crucial roles in engagement. It advocates for a holistic approach to employee experience that involves multiple organizational functions and emphasizes the importance of treating employees with the same care as customers. The discussion includes case studies, parallels between employee and customer experiences, and the necessity for leadership empathy in fostering meaningful engagement.
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