CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment.
The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap.
In doing so, they break down:
🔍 What Is the AI Maturity Assessment, and What Problems Does It Solve? 🔍
Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses identify their current stage in a five-step maturity model.
✨ How Does the Assessment Work? ✨
The framework is based around those five steps Kazmi articulated:
1. Interaction channels and technologies
2. Data utilization and intelligence
3. Agent capabilities and support
4. Response and resolution effectiveness
5. Strategic approach and innovation
In the interview, he breaks each down further.
⚡ What Do Businesses Receive? ⚡
Participants instantly gain access to:
- A personalized results dashboard with scores across all five dimensions
- A clear AI maturity stage and tailored, non-promotional recommendations
- An eBook with insights from nearly a year of research
