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The Rest of the Story, 2024
Planet Money
The Bounds of Generosity: A Changing Return Policy
This chapter recounts a longtime REI member's experience with the store's return policy, including how she rigorously tested a waterproof jacket. The narrative takes a surprising turn when she learns that her account has been restricted due to excessive returns, leaving her in disbelief.
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Listen to the best highlights from the podcasts you love and dive into the full episode