The Effects of Rustyness on Trust in the Workplace

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When people are around cultures where rudeness is prevalent, they're much less likely to want to stick around. When when incivility is present, people who work together are also less likely to trust one another. 12 % of people who experienced incivility say that they changed jobs as a result of that experience.

It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.

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