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9min chapter
A Space for Customers
The CX Leader Podcast | A resource for customer experience leaders
Navigating Customer Service Excellence
This chapter examines the challenges and requirements of round-the-clock support roles, emphasizing the importance of authenticity in customer interactions. It highlights the impact of a humanistic management approach on employee retention and team dynamics, showcasing strategies that enhance workplace support and data-driven decision-making. The discussion underscores the significance of soft skills and genuine communication for delivering exceptional customer service, while addressing the high-pressure environment faced by support teams.
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