Gaurav Saran, CEO of ReverseLogix, discusses the logistics of retail returns in the e-commerce world. He says returns have spiked since online shopping took off, with the value of returns across the globe last year hitting over $1T, with $685B from the U.S. alone. He also claims over 15% of returns are impacted by fraud, and it’s costing companies over a hundred billion every year. He also talks about using AI to help sort through these logistics.
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