Unchurned - The No. 1 podcast for Customer Success cover image

How to Turn Insights into Company Strategy ft. Cait Keohane

Unchurned - The No. 1 podcast for Customer Success

00:00

Intro

This chapter emphasizes the need for businesses to prioritize customer needs in their strategies over mere operational efficiencies. It discusses the importance of journey maps, listening points, and support tickets in understanding customer challenges and enhancing engagement.

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