UserTesting’s Janelle Estes on using human insight to create memorable experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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What's the Future of All This?
Customers are becoming way more aware of how companies are tracking and collecting information about them. Legislation is impacting on how much data companies can collect. People also want to be heard more now than ever before, so imagine leaning into that desire for feedback.
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