3min chapter

The Bootstrapped Founder cover image

40: Standard Operating Procedures: Managing Your Future Self

The Bootstrapped Founder

CHAPTER

Getting a S O Ps From a Customer Service Tool

Obeckand is a tool used to help people change data that they didn't know how to change themselves. Obeckand was originally designed as step by step instruction, but became more relevant to customer service interactions. All these little things, explaining to people how the system worked, how they can get to their results, all laid out in a detail for a customer service person to explain.

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