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3min chapter
The Art of Upselling and Cross-Selling in Customer Success | Jan Young
Customer Success Talks
Maximizing Customer Success through Onboarding and Renewals
This chapter explores the challenges of onboarding and its impact on customer renewals and future sales, emphasizing the importance of setting up onboarding correctly, ensuring adoption and optimization of the product, and understanding customer personalities for effective negotiations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode