How Important Is the Evernest Playbook in Scaling Fast?

Vern Harnish: I'm hearing a lot of focus from you at Evernest on people. How important is that in enabling you to manage across states and across locations? Or is it really more about, Hey, if you get the right person, they're going to figure that out?" He says when you hire great people, they cover up a lot of those sins that you create in your processes. "I think systems and processes are a living breathing document," he adds.

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