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Citizens Bank's Beth Johnson: 'Personal interaction remains important to customers'
Tearsheet Podcast: Exploring Financial Services Together
What Are Your Customers Saying About You?
Survey: 73% of our commercial clients said that they've changed the way they bank. They expect these changes to persist long beyond COVID-19. 90% of them cited that the bank's ability to support their businesses through its life cycle and through this tough time was going to be critical to their choice of a banking partnerGoing forward. So quite a bit of change on the commercial side as well as the consumer side of our business.
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