M, i was talking a little bit about where's the line between and who's responsible for what? Our line is actually, when a customer a contract is ending with us, it's the customers success person's job to follow up with them. Andnd, the sales purse is just there to help up sell and get them to sign on the dotted line at the end. M, so that's how we work.
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)