6min chapter

The Benefits Playbook cover image

Understanding Healthcare's Flaws and Finding Solutions with Michael Menerey, SVP of Alliant Insurance Services

The Benefits Playbook

CHAPTER

Enhancing Member Experience in Healthcare

This chapter explores the critical role of member experience in healthcare and its impact on employee perceptions of employers. The discussion highlights the shift towards member-centered approaches, successful navigation vendors, and the importance of empathy and support during challenging health crises.

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