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S6E1: Eric Yuan on Keeping Customers, and Employees, Happy
Stanford GSB: View From The Top
The Importance of Transparency in Leadership
I admire so much about you is a leader is your honesty and transparency. And for example, when data and security issues were brought up during the pandemic, your response was to publicly roll out the statement of how we're fixing it. Here are the problems that we see and this is how we're going to take feedback into account. Ultimately, if we can address all those problems, who is going to benefit? Zoom, our selves. That's why we embrace all those challenges. But at the same time, we go to take actions.
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