
174 - Why AI Adoption Moves at the Speed of User Trust Irina Malkova on Lessons Learned Building Data Products at Salesforce
Experiencing Data w/ Brian T. O’Neill (AI & data product management leadership—powered by UX design)
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Navigating Trust and UX in AI Integration
This chapter explores the complexities of integrating AI into business processes, emphasizing the need for user trust and a clear understanding of ROI. It underlines the significance of incorporating user experience in product management to enhance adoption and engagement with AI solutions. The discussion highlights the challenges in recognizing the role of UX in data product development and calls for a more structured approach to improve user interaction with AI technologies.
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