EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
CHURN FM
00:00
Custom Service and Customer Success
i'm keen to hear your thoughts on this and the actual, like a naming of the roll and of the function. I see on different forms, linkedon an others terog, there's lots and lots of a debate about the difference between custom service and customer success. But what you'll find is most f th people that call it customers success are in the customers success business. And then if you want to doand i say this in the book, call it fred, cause it really doesn't matter whether you've got it right. Customers don't give a toss what you call it. Just figure out what it means to your customers and deliver it. So it becomes the basis
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